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Bolivar Peninsula Special Utility District Update on Water System for December 30, 2008 BOIL WATER NOTIFICATION Residents of the entire Peninsula are under a boil water notification until further notice. Once the boil water is lifted, residents will be notified on the website, by postings in town, and through the media. BILLING All customers that have water service restored to their homes and/or businesses will be billed for service on the 30th of that month. Some bills may be estimated and it will be indicated on the customer’s bill. Customers that are using water and have not yet applied for service should be advised that meters are being pulled at sites that have not yet signed up for service. If service is available in your subdivision and you would like service reinstatement, you are required to submit a new application form prior to using water. Once the meter is pulled it may take several days to have it re-installed. Please call the office at (409) 296-3475 if you have any questions. (Please see “Applying for Water Service” below.) DISTRICT HOLIDAY CLOSINGS The District office will be closed Thursday, January 1, 2009 for New Year’s Day. CUSTOMER SERVICE INSPECTIONS All customers will be required to have a customer service inspection performed at their service location within sixty (60) days of service restoration. This is a State requirement that requires us to ensure that no lead solder is used in plumbing and that proper backflow prevention devices are in place where needed. For most residential customers, an atmospheric vacuum breaker (AVB) is required on each hose bib to prevent backflow to the water system. AVB’s can be purchased at any hardware store and they are available at the District office for $4.00 each. Please ensure that an AVB is installed on every hose bib at your home before the inspection is scheduled. After service is restored to your home, you will be contacted by District personnel to schedule the inspection. After the inspection is performed, you will be billed $50. (This fee includes $25 for the inspection and a $25 trip fee). Instead of having the District perform the customer service inspection, customers may prefer to use a licensed inspector of their choice and submit the required form to the District. If using someone other than District employees to perform the inspection, a copy of the inspector’s valid State license must be submitted with the inspection form to the District or it will not be accepted. Customers can look at the TCEQ’s website at http://www.tceq.state.tx.us/nav/main/business_licensing.html to find licensed inspectors in the area. REPORTING WATER LEAKS As we work to restore water service, valves are cracked open in areas and leaks are repaired. Should you see a water leak, please call the District office at (409) 296-3475. The District has a 24 hour answering service that will take a message and dispatch the information to District personnel. Your help in reporting leaks is appreciated! METER LOCATIONS WE NEED YOUR HELP! If you know where your water meter was located, please mark the location with a flag or sign. Flags are available in a bucket near the front door at the District office in Winnie and in a bucket near the front door at the District’s damaged office in Crystal Beach. POLICY FOR RV’S AND FEMA TRAILERS Please note that only one RV can be served by a residential meter. Also, a reduced tap fee is available for customers that will require a new tap to serve a FEMA trailer. Please call the District office if you have questions regarding these policies. Update for December 30, 2008 Page 2 FILL STATION The District will allow customers that have not yet had water service reinstated at their homes to fill containers (up to 300 gallons) at fill stations on the days and times below. Proof of residency is required and can include a driver’s license or a copy of a utility bill indicating your service address. (You are required to bring proof of residency with you.) Regular Fill Station Days/Times: Tuesday from 8:00 a.m. until 10:30 a.m. at the Singing Sands Water Plant (Highway 87 at Tuna Drive across from Singing Sands Subdivision) Friday from 7:30 a.m. until 3:00 p.m. at the District office at 1840 Highway 87 at Kahla Road in Crystal Beach. Saturday from 9:00 a.m. until 11:00 a.m. at the District office at 1840 Highway 87 at Kahla Road in Crystal Beach. OFFICE LOCATION Physical Address: 524 FM 1406, Winnie, TX 77665 Mailing Address: PO Box 1398, Crystal Beach, TX 77650 Telephone: (409) 296-3475 Fax: (409) 296-2165 OFFICE HOURS: Monday-Friday 7:30 a.m. – 4:00 p.m. Customers that plan on rebuilding do not need to disconnect water service. Customers that do not disconnect service will not be charged for reinstallation when service is requested in the future. However, customers that do request service disconnection at this time will be required to pay all applicable fees when future service is requested. Customers will not receive a bill until water service is restored to their home. APPLYING FOR WATER SERVICE If the schedule indicates we are accepting applications from your area and you would like service restored as soon as available, please complete a new service application and submit it to the District office (see location and hours below). We will mail you a letter that includes a new service application and utility easement form once they are being accepted from your area. The application and easement form must be completely filled out (including the legal description of property) and must be notarized. Notaries are available at the office in Winnie (524 FM 1406: next to the Winnie Feed and Supply Store). The application can be submitted to our office by mail or dropped off in person. The application is also available on the Forms page of the District website. FRIDAY, JANUARY 9, 2009 AND FRIDAY, JANUARY 16, 2009, A CUSTOMER SERVICE REPRESENTATIVE WILL BE AVAILABLE TO ACCEPT SERVICE APPLICATIONS AT THE WAREHOUSE AT THE CRYSTAL BEACH OFFICE AT 1840 HIGHWAY 87. SHE CAN ALSO PROVIDE NOTARY SERVICE FOR YOUR APPLICATION. PLEASE ENSURE THE APPLICATION AND EASEMENT FORM ARE COMPLETELY FILLED OUT, INCLUDING THE LEGAL DESCRIPTION OF YOUR PROPERTY. LEGAL DESCRIPTIONS CAN BE OBTAINED ON THE GALVESTON CENTRAL APPRAISAL DISTRICT WEBSITE AT WWW.GALVESTONCAD.ORG. SERVICE RESTORATION SCHEDULE See next 2 pages. SERVICE RESTORATION SCHEDULE We will only accept service applications at this time from the areas noted in the schedule below: Estimated Service Restoration Date Location Currently Accepting Applications AVAILABLE NOW High Island YES AVAILABLE NOW Highway 87 (customers on main transmission line between Singing Sands and Crystal Beach Road) YES AVAILABLE NOW Port Bolivar – Bay side only YES AVAILABLE NOW Johnson Road YESAVAILABLE NOW Kona Kai, Siever’s Cove, Melody Lane (bay side only) YES AVAILABLE NOW Gulf Port Village YESAVAILABLE NOW Honeysuckle (bay side only) YES AVAILABLE NOW Waterways YESAVAILABLE NOW Jacks Road and Tinkle (bay side only) YES AVAILABLE NOW Blue Water (bay side only) YESAVAILABLE NOW North Monkhouse – (Crystal Beach, bay side) YES AVAILABLE NOW N. Crystal Beach Rd, Diamond Rd, Crystal Canals–(Crystal Beach Bay Side) YES AVAILABLE NOW Bay Vue, West Canal, East Canal, and Lakewood YES AVAILABLE NOW South Monkhouse (Crystal Beach, beach side) YESAVAILABLE NOW Joe Faggard Bldg., FunTown, Buster Martin Real Estate YES AVAILABLE NOW Whispering Palms, S. East Road, First Baptist Church CB, Cemetery Road YES AVAILABLE NOW North Tuna Drive, Singing Sands Subdivision, Singing Sands West Subdivision, Gulf Cedar Subdivision YES AVAILABLE NOW Ferry Area (7th St. to Ferry, Fisherman’s Cove, Frenchtown, & Lighthouse) YES AVAILABLE NOW Jetty Area (Beach side) YES AVAILABLE NOW Kahla Drive YESAVAILABLE NOW North Stingaree YES AVAILABLE NOW Biscayne 1 & 2 YESAVAILABLE NOW Johnson-Crawford, Magnolia, Salt Cedar, Sea Drift (beach side) YES AVAILABLE NOW Crenshaw Subdivision, Honeysuckle, Melody Lane (beach side) YESAVAILABLE NOW Holiday Shores YES AVAILABLE NOW Rancho Carribe YESAVAILABLE NOW East and West Verdia YES AVAILABLE NOW Driftwood Subdivision YESAVAILABLE NOW Cobbs Cove Subdivision YES AVAILABLE NOW Ocean Shores (Boyt Road Beach side) YESAVAILABLE NOW Sandcastle Subdivision & Lafitte’s Landing Subdivision YES AVAILABLE NOW Blue Water Addition and Joy Sands Addition (beach side) YESAVAILABLE NOW Emerald Beach I YES AVAILABLE NOW Cloon Subdivision (Sandollar, Mr. G, West Lane, Buell, Seaspray) Lazy Lane: See Note Below YES AVAILABLE NOW Crystal Beach Road (beach side), Pompano, Redfish, Bluebonnet, Croaker, Catfish YES AVAILABLE NOW Gulf Shores Subdivision YES AVAILABLE NOW Emerald Beach II YESAVAILABLE NOW Audubon Village YES AVAILABLE NOW Alberdie Subdivision YESAVAILABLE NOW Noisy Waves Subdivision (including Meynig, Bowers, and Gregory) YES Estimated Service Restoration Date Location Currently Accepting Applications January 5, 2009 Sandpiper Subdivision (including Beaumont Street) YES January 5, 2009 Pearl Beach (Olive, Clara, Mary Ann, Howell, Gilmore and Surfside) YES January 7, 2009 Holiday Beach YES January 9, 2009 Sandy Shores YES January 12, 2009 Tidelands YES January 15, 2009 Ramada Beach YES January 19, 2009 S. Redfish to S. Gateway YES January 22, 2009 Copacabana YES January 28, 2009 Dunes YES January 28, 2009 Seabreeze YES February 3, 2009 Gulfhaven and Canal City NO *Service schedule is estimated and subject to change due to weather and other unforeseen issues. NOTE TO BEACH FRONT AND SECOND ROW HOME OWNERS In some subdivisions the water lines had to be cut and capped at the first or second row from the beach. This was the only way to expedite service restoration to the majority of homes in the subdivision. If you notice that service is available to your subdivision and you are not sure if it is available at your home, please call the District office at (409) 296-3475. Although service is restored (or will soon be restored) to the subdivisions listed below, the streets indicated do not/will not have water service available until a later date: 1. Singing Sands Subdivision: No service available on Tarpon Way. 2. Rancho Carribe Subdivision: No service is available to the last 4 houses on the east side of Villa Drive. 3. Bluewater Subdivision (scheduled for December 11, 2008): No service will be available on Bluewater Road. 4. Sandcastle Subdivision: No service available on Sandcastle Lane. 5. Lafitte’s Landing: No service available on Treasure Lane. 6. Emerald I: No service available on Emerald Drive. 7. Cloon: No service available on Lazy Lane (the service to Lazy Lane was an extension from a water line in Emerald Beach I that no longer exists). Also, service is not available on Gulf Road.
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